Do you have a Mercedes-Benz on your wrist? Most people consider Rolex the Mercedes-Benz of wristwatches and for good reason. It is a world-class watch that works hard and plays harder. Even with the incomparable hallmarks of the brand, Rolex and Swiss watchmakers recommend that you overhaul, re-lubricate, and clean your watch every 3 to 5 years just like we do with a fine car. Oil and lubricant breaks down and it’s important to remove the oils and then re-apply fresh lubricant and replace worn parts as needed. In addition, the gaskets that maintain your watch to be waterproof, which is a hallmark of Rolex watches, as well as the crown, crystal, and back of the watch that maintain waterproofness, need to be checked and adjusted accordingly.

When it comes to Rolex repair, it matters a great deal where you take your watch for service. Rolex has service centers in New York and also in Dallas, Texas and they also have lots of authorized dealers that have trained many independent watchmakers all over the United States. Here at Gray & Sons Jewelers, our team is comprised of Swiss-trained watchmakers and case detailers with a combined 150 years of experience servicing Rolex watches. We have original parts and equipment that can take your watch from scratched and running poorly to polished with factory original specs and running with a certified chronometer rating.

We take pride in every watch that we repair and Rolexes account for 50% of our watch repair business. So, if you want things that are precise, and you want someone that knows how to work on a delicate, fragile movement, then Gray & Sons Jewelers is your service center for Rolex watch repair. We can send you pictures before, during and after the repair process so you can actually see your watch taken down to its component parts. Wheels and screws are put through the cleaning machine through three cleaning solutions and then re-assembled piece-by-piece and screw-by-screw. We love what we do, and it shows in not only the process but also the finished result.